7u710's Privacy Policy — Your Information Is Safe with Us
This policy explains with full transparency how we collect, use, and keep your personal information secure.
Introduction and Scope
Welcome to the 7u710 platform. This Privacy Policy ("Policy") provides a complete description of our data relationship with players in Bangladesh. This Policy applies to you whenever you use our website, mobile platform, or any of our services.
We believe your privacy is a fundamental right. That is why 7u710 has built a strong data protection framework from the ground up. If you have any questions after reading this Policy, please contact our support team.
1. What Information We Collect
7u710 collects different types of information to provide its services. This information comes from two main sources: what you provide directly, and what is collected automatically through your use of the platform.
1.1 Information You Provide Directly
- Identity Information: Full name, date of birth, national identity card number (for KYC verification).
- Contact Information: Email address, mobile number.
- Financial Information: bKash, Nagad, Rocket, or Upay account numbers, bank account details (for transaction processing only).
- Account Information: Username, password (stored in encrypted form), security questions.
- Support Information: Records of your communications with us via live chat or email.
1.2 Automatically Collected Information
- Device Information: IP address, device type, operating system, browser version.
- Usage Information: Which pages you visit and for how long, which games you play, transaction history.
- Cookies and Tracking Technologies: Session cookies, preference cookies, and analytics tools.
- Log Files: Server logs that record the time and date of your access.
2. How We Use Your Information
Collected information is used only for specific and legitimate purposes. 7u710 does not sell your information to third parties under any circumstances.
Service Delivery
- Creating and managing your account.
- Processing deposits and withdrawals.
- Providing bonuses and promotions.
- Personalizing your gaming experience.
Security and Compliance
- Verifying your identity (KYC process).
- Preventing fraud and money laundering.
- Confirming age verification (compliance with the 21+ rule).
- Supporting responsible gambling practices.
Contact and Support
- Providing customer support.
- Sending important account notifications.
- Resolving technical issues.
- Informing you about service updates.
Improvement and Analytics
- Improving platform performance.
- Planning new games and features.
- Enhancing the user experience.
- Identifying technical issues.
3. Information Sharing and Third Parties
7u710 keeps your information secure with the highest level of care. Information is shared with third parties only in the following limited circumstances:
3.1 Service Provider Partners
We work with certain trusted technology partners to keep our services running — such as payment processors, game software providers, and cybersecurity firms. These organizations receive only the information necessary to provide their services and are required to follow our guidelines.
3.2 Legal Obligations
Information may be provided in response to a court order or a lawful request from a government or regulatory authority. In such cases, we provide only the minimum information necessary to meet the legal obligation.
3.3 Anti-Money Laundering
Information may be shared with relevant authorities to prevent financial crime, as part of international AML (Anti-Money Laundering) regulations.
4. Data Retention and Security Measures
7u710 uses industry-standard security technology to protect your information.
4.1 Technical Safeguards
- SSL Encryption (TLS 1.3): All data transfers are completed over encrypted channels.
- Password Hashing: Your password is never stored directly — only a cryptographic hash is stored.
- Firewall and Intrusion Detection: Our servers are monitored around the clock.
- Regular Security Audits: Third-party security experts regularly test our systems.
- Two-Factor Authentication (2FA): An additional layer of protection is provided to secure your account.
4.2 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period for legal compliance and dispute resolution purposes. Once that period ends, data is deleted securely.
4.3 Data Breach Situations
In the event of an unexpected data breach, we act quickly and notify affected users in a timely manner. We have an incident response plan in place.
5. Cookies and Tracking Technologies
Our platform uses cookies. Cookies are small text files stored on your device that help improve your browsing experience.
Essential Cookies
Essential for the core functionality of the platform. Used to maintain login sessions, ensure security, and save your preferences. Without these cookies, the site will not work properly.
Analytics Cookies
Used to understand how our site is being used. This information is used to improve the quality of our service. Collected data is analyzed in anonymous form.
Personalization Cookies
Used to remember your preferred language, game categories, and other settings. These cookies make your experience more personalized.
You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may limit the functionality of the site.
6. Your Data Rights
As a 7u710 user, you have the following rights regarding your own information:
- Right of Access: You can request to see what information we hold about you.
- Right to Rectification: You can request that incorrect or incomplete information be corrected.
- Right to Erasure: In certain circumstances, you can request that your information be deleted (subject to legal obligations).
- Right to Object: You can object to the use of your information for specific purposes.
- Right to Data Portability: You can request your information in a structured, machine-readable format.
- Right to Restrict Processing: In certain circumstances, you can request that processing of your information be temporarily paused.
- Right to Withdraw Consent: Where you have provided information on the basis of consent, you may withdraw that consent at any time.
To exercise these rights, contact our support team via live chat or email. We generally respond to your request within 30 days.
7. Protection of Minors' Information
7u710 strictly prohibits participation by anyone under the age of 21. We do not knowingly collect personal information from any minor.
We verify age during the registration process, and if any account is suspected of belonging to a person under 21, that account is immediately suspended and the associated information is deleted.
8. International Data Transfers
To provide our services, your information may be processed on servers located in various countries. Wherever your information is processed, we ensure that the same standard of protection is maintained.
For international transfers, we use Standard Contractual Clauses (SCC) and other approved mechanisms, which ensure the protection of your information.
9. Policy Changes and Updates
7u710 may update this Privacy Policy from time to time. We review this Policy to keep it in line with changes to our services or legal requirements.
For significant changes, we will notify you in the following ways:
- A prominent notice will be displayed on the website.
- A notification will be sent to your registered email address.
- The "Last Updated" date at the top of the Policy will be changed.
If you continue using the platform after any changes, you will be considered to have accepted the updated Policy.
10. Disclaimer Regarding Third-Party Sites
Our platform may contain content from game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, and others). These providers may have their own privacy policies that are outside our control.
We recommend that you review the privacy policies of these third parties. 7u710 is not responsible for the data practices of third parties.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our data protection team is ready to answer all your questions.